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Managing Projects

Projects are the foundation of FeedSense. Each project represents a separate product, website, or app where you want to collect feedback.

Creating a New Project

  1. Log in to your FeedSense dashboard
  2. Click + New Project on the projects page
  3. Enter your project name (e.g., "My Website", "Mobile App")
  4. Optionally add your website URL or domain
  5. Click Create Project

After creating a project, you need to generate an API key before the feedback widget can work. See the API Key Management section below.

Project Dashboard

Each project has an Overview page that shows:

  • Total Feedback — cumulative count with growth percentage
  • Average Rating — 1–5 star average with trend indicator
  • Sentiment Score — 0–100 overall sentiment with change percentage
  • Issue Intelligence — AI-powered chart of feedback topics
  • Sentiment Trends — weekly sentiment distribution over time
  • Emotion Breakdown — AI-detected emotional responses
  • Recent Feedback — latest submissions with ratings

Project Settings

Navigate to Settings from the sidebar to manage your project. Settings are divided into tabs:

Project Tab

  • Project Name — change anytime
  • Website URL — your project's domain
  • Status — toggle between Active and Inactive
  • Delete Project — permanently removes the project and all its feedback

API Tab

Manage the API key used to connect the feedback widget to your project.

  • Generate API Key — creates a new key (shown only once, copy it immediately)
  • Key Hint — shows a masked version of your current key (e.g., fs_live_****...XyZ9)
  • Key Created Date — when the current key was generated
  • Regenerate — invalidates the old key and creates a new one
  • Revoke — permanently disables the current key without creating a new one
API keys are only shown once when generated. If you lose the key, you must regenerate a new one. The old key stops working immediately.

Members Tab

Manage who has access to your project.

  • View members — see all users with access, their roles, and pending invites
  • Invite members — add team members by email
  • Roles — Owner, Admin, or Member
  • Remove members — revoke access from the project

Switching Between Projects

Use the project selector dropdown in the sidebar to switch between your projects. Each project has its own feedback, analytics, and settings.

Demo Projects

FeedSense provides demo projects with sample data so you can explore the platform before collecting real feedback. Demo projects show realistic feedback, analytics, and AI insights.

Best Practices

  • One project per product — create separate projects for each product or website
  • Name clearly — use descriptive names for easy identification
  • Invite your team — add relevant team members so everyone can see feedback
  • Secure your API key — store it in environment variables, never commit to version control

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