WIDGET
Where did the export button go?? I've been looking for 10 minutes…CONFUSION 0.84
Your customers already told you what's wrong
It's sitting unread in your support inbox, your exports, your widget. FeedSense reads every message, ranks what's hurting your customers most, and lets you reply to the people who raised it, so nobody who took the time to tell you leaves in silence.
The AI feedback analysis tool for self-serve SaaS teams past ~200 feedback items a month.
Start freeNo credit cardNo sales call
SUPPORT
Third time this week checkout hangs on step 2. We're losing patience.ANGER 0.91CHURN RISK
SLACK
customer asked again if they can invite their whole team at onceREQUEST
REVIEW
Honestly the new dashboard is beautiful. Worth the upgrade alone.JOY 0.88TESTIMONIAL
EMAIL
Not sure I get the difference between projects and workspaces tbhCONFUSION 0.79
Reads the widget, your CSV exports and anything you send by webhook
In-app widgetCSV importWebhooks
The problem
All the answers, scattered…
Raw · this week212 messages
WIDGET“Checkout hangs on step 2. Again.”
WIDGET“Where did the export button go??”
SLACK“can we invite the whole team at once?”
SUPPORT“Third time this week checkout hangs…”
EMAIL“How do I export to CSV in the new UI?”
EMAIL“Adding users one by one is painful”
SUPPORT“Payment page just spins forever”
SUPPORT“Can't find export anywhere after the redesign”
REVIEW“New dashboard is beautiful. Worth the upgrade.”
EMAIL“Customer says cart dies at the last step”
…one brief, ranked.
Mon 09:00Checkout hangs at step 2
(23)ANGER ↑CHURN RISK
Spiked after Tuesday's deploy. Three accounts mention switching, flagged for a human today.
Export button can't be found
(17)CONFUSION
Users lose it after the nav redesign; most give up within a minute. Docs link proposed.
Bulk team invites requested
(12)+5 THIS WEEKREQUEST
One-step invites during onboarding, common across Growth-plan accounts.
- The same bug arrives in eight wordings, and nobody connects them
- The churn warning sat in a ticket somebody skimmed three months ago
- Users who report bugs and hear nothing stop reporting, then stop renewing
- Patterns win. Every message read, clustered and counted, automatically.
- Signals surface the day they land. Churn risk, bugs and praise flagged on arrival.
- People hear back. Reply from the message itself, their own words quoted.
Feedback isn't data to store. It's customers waiting for an answer.So you know what to fix first, and who to tell when it's fixed.
FeedSense is for you if…
- Feedback lands in five different places, and nobody reads all of it anymore.
- You find out what's broken when a customer cancels over it.
- People who send you feedback rarely hear back.
- You're the founder, PM or support lead who "owns" feedback on top of a full-time job.
Then you need FeedSense.
Getting fewer than ~200 pieces of feedback a month? You can genuinely still read it all yourself. Start on the free plan and grow into the analysis when the pile does.
How it works
What happens to the messages you never had time to read
Collect
Analyze
Brief
Decision
Action
User hears back
User stays
STEP 01
Connect Your Channels
One script tag for the in-app widget. CSV import and webhooks for everything else. Intercom, Zendesk and Slack connectors are on the way.
SOURCES
In-app widgetCSV importWebhooks
STEP 02
FeedSense Reads All of It
Similar messages become one counted theme. Seven emotions, because frustrated is not confused. Bugs, churn risk and praise flagged on arrival.
THEME ENGINE · 7 EMOTIONS · SMART ALERTS
Themes over time
Checkout (23)Export (17)Invites (12)
Emotion mix · this week
Confusion
31%
Neutral
29%
Anger
22%
Joy
18%
Bug reports ×4Churn-risk ×2Testimonial ×1
STEP 03
You Get the Brief. You Make the Call.
What matters, ranked, with receipts attached. Get alerts in Slack, and decide with evidence on the table.
FROM BRIEF TO TICKET
FROM TODAY’S BRIEF
01
Checkout hangs at step 2
23 reports · anger ↑
YOUR TRACKER · TO DO
FS-214Fix checkout hang, from 23 reports
STEP 04
The Loop Closes
Open the message and write back. Your reply goes out by email with their original words quoted, so nobody reports into a void. On Analyze and up.
CLOSE THE LOOP
RE: YOUR FEEDBACKFROM: YOUR TEAM, VIA FEEDSENSE
We heard you!
The export button is back in the top bar as of today’s release. Thanks for flagging it.
YOUR ORIGINAL FEEDBACK
“Where did the export button go??”
✓ Reply sent by emailWritten from the message itself
Set up in 5 minutes · free plan, no credit card
Meet the Brief
What broke, what's rising, and what to do first, with the receipts attached. Open any row to read the messages behind it, and answer the people who wrote them.
The shift
Same Monday. Different morning.
BEFORE FEEDSENSE
- Monday morning starts with a pile of unread feedback
- You tag, sort, and guess at patterns
- You present recommendations and hope you're right
- Feedback dies in Slack threads and spreadsheet tabs
AFTER FEEDSENSE
- Monday morning starts with your top 3 priorities
- AI groups patterns and detects emotions for you
- You present data-backed recommendations with confidence
- You reply to the people who reported it, from the same screen
Why FeedSense
One brief. Three jobs done.
The same brief, read three different ways.
Founders: know what broke before your coffee does
The brief opens with what is hurting most and which accounts are angry, with the source messages one click away.
Decide the fix before standup.
01Checkout hangs at step 223 reports · anger ↑ · churn risk
Product teams: walk into planning with evidence
Every request arrives counted, clustered and ranked. Twelve quiet asks for bulk invites outweigh one loud email.
Present the roadmap with receipts, not anecdotes.
03Bulk team invites requested12 requests · +5 this week
Support & CS: catch the angry before they churn
Churn-risk flags queue up the conversations that need a human today. Frustrated is not confused, and the seven emotions route each one right.
Answer the rest without leaving the page.
JOYANGERSADNESSFEARSURPRISEDISGUSTNEUTRAL
⚠Churn-risk queue2 today · both mention pricing
The alternative
Reading it yourself vs. FeedSense
The honest comparison, because that's the real alternative.
| Reading it yourself | FeedSense | |
|---|---|---|
| Coverage | Whatever you had time for | Every message, from every channel |
| Memory | Leaves when people do | Every theme, counted since day one |
| Priorities | Whoever emailed last | Ranked by how many reported it, evidence attached |
| Replies | The guilt pile | Written from the screen where you read it |
| A missed signal costs | A churned account, a wasted sprint | Flagged the day it arrives |
Pricing
Pricing that makes sense
The analysis enterprise tools gate behind $24-64K contracts, from $49/month, self-serve. Start free.
FREE$0/month
Try FeedSense with no commitment
- 100 feedback / month
- AI sentiment & emotion labels
- Customizable in-app widget
COLLECT$49/month
For teams starting to gather feedback
- 1,000 feedback / month
- User identification & segmentation
- Release impact tracking
MOST POPULARANALYZE$149/month
For teams that need deeper insights
- 5,000 feedback / month
- Close the loop: reply by email
- The Brief: AI insights with action items
ACT$399/month
For growing businesses that need full control
- 25,000 feedback / month
- Unlimited projects & team
- AI chat with your feedback
“I built FeedSense because I ignored my own users once, and spent months building the wrong thing while the answer sat unread in my inbox. No team should ship the wrong thing while the answer sits unread. That's the whole company.”
Can, founder of FeedSense · read the full story →
FAQ
Fair questions, straight answers
Everything you need to know about FeedSense.
Feel free to reach usFeedSense is an AI feedback analysis tool for self-serve SaaS teams.
It reads the customer feedback you already collect (in-app messages, CSV exports, support conversations sent by webhook), clusters it into counted themes, detects seven emotions, and ranks what's hurting your customers most. You can reply to the people who raised each issue from the same screen.
So you fix the right thing first, and the customer who told you hears back.
Start now
How many customers are still waiting to hear back?
Start free with the in-app widget: one script tag, five minutes. CSV import and email replies start on Analyze.
5-minute widget setupStart free, no credit cardBuilt for teams past ~200 items a month