Question 1

What is FeedSense?

Accepted Answer

FeedSense is an AI feedback analysis tool for self-serve SaaS teams.  It reads the customer feedback you already collect (support conversations, in-app messages, Slack, CSV exports), clusters it into counted themes, detects seven emotions, and delivers a prioritized morning brief.  So your team decides from evidence instead of memory.

Question 2

How does FeedSense analyze customer feedback automatically?

Accepted Answer

Every night, FeedSense groups similar messages into themes, counts them, and scores emotion beyond positive/negative, seven emotions in total.  Bug reports, churn risk and praise get flagged on arrival. The output is a ranked morning brief with the source messages attached as evidence.  AI feedback analysis without manual tagging.

Question 3

What's the best way to analyze Intercom conversations automatically?

Accepted Answer

Connect Intercom to a feedback analysis tool that clusters conversations into themes instead of leaving them as one long queue.  FeedSense connects to Intercom in one click, reads every conversation nightly, and surfaces the patterns. No exporting, no tagging taxonomy to maintain.

Question 4

Which feedback sources can FeedSense read?

Accepted Answer

The in-app widget, Intercom, Zendesk, Slack, CSV imports and webhooks.  If your feedback lives somewhere else, CSV and webhooks cover almost anything that can export.

Question 5

Is FeedSense a survey tool or a feedback board?

Accepted Answer

Neither. FeedSense doesn't ask your users anything. It reads what they already tell you.  It works alongside Canny-style boards and survey tools: they collect, FeedSense reads, clusters and prioritizes.

Question 6

Do I need a minimum feedback volume?

Accepted Answer

FeedSense earns its keep from roughly 200 items a month, the point where reading everything silently stops happening.  Below that, the free plan covers you until the pile grows.

Question 7

How long does setup take?

Accepted Answer

5 minutes. Seriously.  Copy one <script> tag into your site. The widget appears automatically. Customers can start leaving feedback immediately.  Generate your project key in the dashboard, paste the tag, done. No data pipeline to build, no taxonomy to define up front.

Question 8

How does pricing work?

Accepted Answer

Start with our free plan, no credit card required. You get 100 feedback per month, AI analysis, and a basic dashboard.  When you're ready for more, paid plans include a 14-day trial so you can explore the full feature set before committing. Cancel anytime during the trial and pay nothing.

Question 9

What happens after the trial ends?

Accepted Answer

If you're on a paid plan trial, we'll email you 3 days before it ends.  You can: • Continue on your chosen plan (your card will be charged automatically) • Cancel before the trial ends (you won't be charged at all) • Downgrade to the Free plan anytime • Export your data anytime  Cancel in settings with one click. No phone calls, no hoops.

Question 10

What happens if I go over my feedback limit?

Accepted Answer

We give you a 20% grace buffer, then let you know.  Example: On the Collect plan (1,000/month), you can go up to 1,200 before we pause collection. We'll email you at 800, 1,000, and 1,200.  You can upgrade anytime or wait until next month. Your existing feedback stays safe.

Question 11

Can I cancel anytime?

Accepted Answer

Yes. Click "Cancel" in settings. Done.  No phone calls. No "are you sure?" screens. No retention department.  We'll email you a confirmation and you're done. We'll even send you an export of your data.

Question 12

Can I change plans anytime?

Accepted Answer

Yes. Upgrade or downgrade anytime from your settings.  We handle proration automatically - you only pay for what you use.

Question 13

How is this different from Canny/Hotjar/Productboard?

Accepted Answer

Different job to be done.  • Spreadsheets: Manual tagging and categorization (we automate all of it) • Canny: Public feature voting (we do private feedback + AI analysis) • Hotjar: User behavior tracking (we focus on what they say, not just do) • Productboard: Full product management suite (we focus on feedback intelligence, not roadmap management)  You might use FeedSense WITH these tools. Or instead of them. Depends on your needs.

Question 14

Is my data secure?

Accepted Answer

Yes.  • Encrypted in transit (HTTPS) • Encrypted at rest (AES-256) • SOC 2 Type II compliant (in progress) • GDPR compliant • Regular security audits  We don't sell your data. We don't train AI models on your data. We don't share it with anyone.  It's your data. Period.

Question 15

What kind of support do you offer?

Accepted Answer

It depends on your plan:  Free & Collect: Email support (24-hour response) Analyze: Priority email (4-hour response) Act: Priority email + onboarding call  For the first 100 Founding Members: You get me directly. Just reply to any email.

	Reading it yourself	FeedSense
Coverage	Whatever you had time for	Every message, every night
Memory	Leaves when people do	Every theme, counted since day one
Priorities	Loudest voice wins	Patterns win, with evidence attached
Replies	The guilt pile	Answer from one place, auto-ack the rest
A missed signal costs	A churned account, a wasted sprint	Flagged the day it spikes

The machine that reads
your feedback

The Brief

What broke, what's rising, and what to do first.

Emotion Intelligence

Frustrated is not confused, and angry might be about to churn.

Smart Triggers

Bugs, churn risk and praise, flagged the moment they arrive.

Release Impact

Did the fix actually land? Now you'll know.

What happens to the messages you never had time to read

Connect Your Channels

FeedSense Reads All of It

You Get the Brief. You Make the Call.

The Loop Closes

Reading it yourself vs. FeedSense

Fair questions, straight answers

See what the machine finds in your pile

The machine that readsyour feedback